Janet

Reception volunteer
Brief info

I had volunteered before and enjoyed offering my time to help others, so when my youngest started school l started looking for opportunities to volunteer again. I knew about St Michael’s Hospice and though it might be a good place to be. I already had some experience that l could bring with me, but wanted to build on this and gain some confidence.

The best part is the smile on people’s faces when they are happy with the service. On the Reception desk, they tell us what it means to them and how much they appreciate it.

Since volunteering I have become more confident overall, but particularly when dealing with queries over the phone. I’ve become better at listening more and giving people more time to talk, so we can find out how best to help them. I’ve also learned a lot about the importance of confidentiality, data protection and how to protect people’s privacy. This will all come in useful when l start my new job as a Caseworker this month.

I would really encourage anyone who was thinking of volunteering at the Hospice to try it. It is a really good environment to volunteer in, and the people are very nice. It is also a place where it is worth your time.